Yesterday marked Total Top Service Day.
The annual initiative paved way for senior management staff to get a hands on experience.
For a few hours, senior staff served as forecourt attendants at the various Total service stations in the country.
Total Fiji Limited managing director, Martin McCarthy says the initiative is part of ensuring better services that is a factor that differentiated them from their competitors.
“Its there job to replace the pump attendant for part of the day just so that they understand what it means to serve customers and this day of service is just to get them to understand they can sit in the office and they can understand what it is for the business to operate but they need to know what its like to be on the ground servicing customers and what kinds of things and problems that our pump attendants face or service stations face everyday,” said McCarthy.